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Posts: 1
Member Since: ‎12-30-2009
Message 1 of 1 (402 Views)

Officejet Pro 8500 Copy Problem

[ Edited ]

When I try to copy a text page using the glass plate or the feed tray I get a page with 2/3s all black, 1/3 all white and no text.

I am using Win XP Pro.  I have no problem printing documents from my computer, so the printer is working and the print cartridges are good, but the copy function seems to be "blocked" somehow.  My connection to my computer is via USB cable.

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