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Honor Student
Posts: 4
Member Since: ‎08-20-2009
Message 1 of 9 (2,746 Views)

Officejet Pro 8500 and Adobe Photoshop CS4 64 bits Image Size Problem

I have a Windows Vista Ultimate 64 bits desktop computer. After installing the Officejet Pro 8500 multifunctional drivers all was working OK. Images were being printed nice and with the correct size using Windows print option. After installing Adobe CS4 suite, all images printed from windows or Photoshop have incorrect size (photoshop prints it smaller and windows prints it larger).

I've installed all photoshop patches and re-install Officejet 8500 drivers, but the problem persists.

I've also tried to make a clean installation of the whole computer from the beginning

Does anyone know how to solve this problem? What would be the windows/HP files that were changed by Photoshop?

Thank you.

0 Kudos
Student
Posts: 1
Member Since: ‎12-22-2009
Message 2 of 9 (2,722 Views)

Re: Officejet Pro 8500 and Adobe Photoshop CS4 64 bits Image Size Problem

it's apparently an adobe but ---- they claim they have a fix

Honor Student
Posts: 4
Member Since: ‎08-20-2009
Message 3 of 9 (2,716 Views)

Re: Officejet Pro 8500 and Adobe Photoshop CS4 64 bits Image Size Problem

But how? Where is the patch?

Student
Posts: 1
Member Since: ‎12-24-2009
Message 4 of 9 (2,694 Views)

Re: Officejet Pro 8500 and Adobe Photoshop CS4 64 bits Image Size Problem

[ Edited ]

When I had this problem, I changed the name of the "HP Officejet Pro 8500 A909a Series"Fax to "Fax". Then the size of  The pictures in CS4 was ok. After this also the Fax works fine. Please try and let us know!

Honor Student
Posts: 4
Member Since: ‎08-20-2009
Message 5 of 9 (2,636 Views)

Re: Officejet Pro 8500 and Adobe Photoshop CS4 64 bits Image Size Problem

Once I am not using the fax, I've deleted it and the printer is working fine now! Thank you.

Honor Student
Posts: 2
Member Since: ‎01-11-2010
Message 6 of 9 (2,460 Views)

Re: Officejet Pro 8500 and Adobe Photoshop CS4 64 bits Image Size Problem

How do you change the name to Fax and still have the fax work.

 

Thanks for your response

Intern
Posts: 41
Member Since: ‎09-29-2009
Message 7 of 9 (2,441 Views)

Re: Officejet Pro 8500 and Adobe Photoshop CS4 64 bits Image Size Problem

Go into to printer properties for the HP Officejet Pro 8500 A909a Series fax and edit the name.  You can call it anything you want and all it changes is the label.  Press 'apply' and and 'ok'.

Honor Student
Posts: 2
Member Since: ‎01-11-2010
Message 8 of 9 (2,433 Views)

Re: Officejet Pro 8500 and Adobe Photoshop CS4 64 bits Image Size Problem

Thanks, it worked perfectly.

Honor Student
Posts: 2
Member Since: ‎01-19-2010
Message 9 of 9 (2,334 Views)

Re: Officejet Pro 8500 and Adobe Photoshop CS4 64 bits Image Size Problem

I'm on the phone with HP tech support about this problem. He said he's gonna charge me to fix the problem and than he put me on hold. I'm waiting to find out how much money I've saved. You put some dollars in my pocket. Thanks!!!!!!

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