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12-19-2009 08:23 AM
I have a Windows Vista Ultimate 64 bits desktop computer. After installing the Officejet Pro 8500 multifunctional drivers all was working OK. Images were being printed nice and with the correct size using Windows print option. After installing Adobe CS4 suite, all images printed from windows or Photoshop have incorrect size (photoshop prints it smaller and windows prints it larger).
I've installed all photoshop patches and re-install Officejet 8500 drivers, but the problem persists.
I've also tried to make a clean installation of the whole computer from the beginning
Does anyone know how to solve this problem? What would be the windows/HP files that were changed by Photoshop?
12-24-2009 03:17 PM - edited 12-24-2009 03:25 PM
When I had this problem, I changed the name of the "HP Officejet Pro 8500 A909a Series"Fax to "Fax". Then the size of The pictures in CS4 was ok. After this also the Fax works fine. Please try and let us know!
01-11-2010 11:50 AM
Go into to printer properties for the HP Officejet Pro 8500 A909a Series fax and edit the name. You can call it anything you want and all it changes is the label. Press 'apply' and and 'ok'.
01-19-2010 02:24 PM
I'm on the phone with HP tech support about this problem. He said he's gonna charge me to fix the problem and than he put me on hold. I'm waiting to find out how much money I've saved. You put some dollars in my pocket. Thanks!!!!!!