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Student
Posts: 1
Member Since: ‎05-06-2010
Message 1 of 8 (3,483 Views)

Officejet Pro 8500 paper jam message

Hi - can anyone help please.

 

I have an Officejet Pro 8500 A909g, bought Oct 2009. I cancelled a print job yesterday, and have been getting the "Clear Paper Jam" message ever since. I've followed all the steps in the HP guide - there is no paper jam. From other sites, looks like a common problem with this machine.

 

Any thoughts re how to fix please?

 

Thank you. 

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Honor Student
Posts: 3
Member Since: ‎05-06-2010
Message 2 of 8 (3,470 Views)

Re: Officejet Pro 8500 paper jam message

i think if you press x on it goes alway.

Student
Posts: 1
Member Since: ‎07-17-2010
Message 3 of 8 (3,320 Views)

Re: Officejet Pro 8500 paper jam message

Did you ever figure this out, as I am getting the same message and the "x" does not make it go away.

Thanks

 

Tutor
Posts: 10
Member Since: ‎04-08-2010
Message 4 of 8 (3,196 Views)

Re: Officejet Pro 8500 paper jam message

[ Edited ]

You may want to try out the following link

 

http://support.hp.com/us-en/document/c01618077

 

If after following the steps provided and the error still exist, you may want to contact the call center for a replacement.

 

Although I am employed by HP, I am speaking for myself and not for HP.

Student
Posts: 1
Member Since: ‎01-20-2011
Message 5 of 8 (3,018 Views)

Re: Officejet Pro 8500 paper jam message

I have the same problem that so many others have with this printer, and it also started right after I cancelled a print job.  HP does not seem willing to talk to anyone who has an expired warranty.  My printer has very little use, this seems to be a defect.  I have tried lubricating the little black gear and fiddling with it, as others have suggested, to no avail.  What a shame, its a nice enough printer except it no longer works and I've spent almost all day messing with it....  No more HPs!

Student
Posts: 1
Member Since: ‎10-12-2011
Message 6 of 8 (2,164 Views)

Re: Officejet Pro 8500 paper jam message

Cancelled a print. Now shows "paper jam". went through troubleshooting. No help. Printed only 600 pages for a $400 printer.(just started 2nd ream of paper). Out of warranty.

Student
Posts: 1
Member Since: ‎11-01-2011
Message 7 of 8 (2,050 Views)

Re: Officejet Pro 8500 paper jam message

I have the same problem with the paper jam message. I did everything that HP said to do on there web site but nothing worked and they do not want to work with you because you are a few months out of warranty. I am disable and have only a small income and I print stuff as a volunteer for my church, but cant now because of hp not wanting to help. I see that others have the same problem as I do. I have always told people to buy Hp as I have always thought it was the best. But unless I can get help I will no longer refer people to them.

Honor Student
Posts: 2
Member Since: ‎10-25-2014
Message 8 of 8 (268 Views)

Re: Officejet Pro 8500 paper jam message

have hp officejet pro 8500 a909g and the document feeder works 1 out of 30 times. the roller will not drop and the paper will not feed.

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