• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-19-2013 09:48 PM

HP Recommended

Yes, had tried all  your suggestions  prior to my asking the question. But thanks anyway.

Was this reply helpful? Yes No

‎08-20-2013 09:19 AM

HP Recommended

Hello All-

 

I think if you can run about 30-50 blank copies through the printer, it will exercise the pick motor and could help with card stock issue.

 

I hope this helps.

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald
Was this reply helpful? Yes No

‎08-20-2013 09:35 AM

HP Recommended

I'll try that - I'll try anything!!  :indifferent:  Thanks so much!

Was this reply helpful? Yes No

‎08-20-2013 09:40 AM

HP Recommended

Your Welcome.

 

If this dosen't work, I will walk you through installing a different print driver. I Think i know of one that supports Thick Photo Paper.

 

 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald
Was this reply helpful? Yes No

‎08-30-2013 08:32 PM

HP Recommended

Donald,

 

I would like the thick paper driver for Mac OS X 10.7.5.

 

Thanks.

 

Bruce

Was this reply helpful? Yes No

‎09-12-2013 08:51 AM - last edited on ‎04-20-2016 09:19 AM by HP Administrator

HP Recommended

Hello-

 

Sorry for the late response. I have been out of office. Try to update the firmware on the printer.

 

http://support.hp.com/us-en/document/c03155962

 

Or this Link :

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-102212-4&cc=us&dlc=en&lc=en...=

 

I hope this helps.

 

 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald
Was this reply helpful? Yes No

‎09-12-2013 08:56 AM

HP Recommended

You have been awesome at trying to help with my issue!  I called HP and they updated firmware and also the print driver.  Basically, I can print on cardstock about 1 out of 10 tries.  Sometimes 2-3 sheets of cardstock will go through, one right after the other, but that is extremely rare.  I've just come to the conclusion that I bought the wrong printer.  Thanks, again, for trying to help me!!

Was this reply helpful? Yes No

‎10-10-2013 02:04 PM

HP Recommended

I have been having the same problem. It's extremely frustrating. The only thing that work for me was to slightly curl the card stock with a pencil like some one suggested. It's not a great fix, but at least it works!

Was this reply helpful? Yes No

‎02-10-2014 09:15 PM

HP Recommended

If you solve this please let me know at kaablueii@yahoo.com.  I have been trying to print invitations on cardstock. The card feeds with no problem, but then I get a paper mismatch error in the printer window. When I push OK the card that was feed in ejects.  I have posted my info on this site and not gotten a single reply.

Was this reply helpful? Yes No

‎02-20-2014 10:49 AM

HP Recommended

Make sure you have selected both the paper size AND the paper type from the print screen on your computer and if you have been doing that, make sure the printer's firmware is up to date because I believe they sent out a firmware to specifically address this issue.  

 


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.