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Honor Student
Posts: 3
Member Since: ‎06-05-2012
Message 1 of 52 (21,457 Views)
Accepted Solution

Officejet Pro 8600 Plus - won't print wirelessly

Installed a new 8600 Plus printer.  Installed it onto my network.  My laptop sees the printer and the scanning function will fire off and talk back and forth with my laptop.  When I try to print, though, the printing fails with "Unable to Communicate with Printer" error.  Any ideas on how to solve this?

0
Accepted Solution

Re: Officejet Pro 8600 Plus - won't print wirelessly

Hi valledigna,

 

Follow the steps below to uninstall and reinstall the printer.

 

1. Open Control Panel

2. Click on Uninstall a program

3. Uninstall the Officejet 8600 from the list

4. Reboot your computer

5. Download and install the latest version of Adobe flash player

 

http://www.adobe.com/support/flashplayer/downloads.html

 

6. Download the full feature software and drivers, and then reinstall the printer.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-97846-2&cc=us&dlc=en&lc=en&os=4063&product=4323652&sw_lang=

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Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 2 of 52 (21,443 Views)

Re: Officejet Pro 8600 Plus - won't print wirelessly

Hi AggieCE,

 

Please download and run the Print and Scan Doctor from the link below. Let me know what errors you receive?

http://www.hp.com/go/tools

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 3
Member Since: ‎06-05-2012
Message 3 of 52 (21,429 Views)

Re: Officejet Pro 8600 Plus - won't print wirelessly

tool ran.  all items checked out okay, but when it tried to send a test page i got the following error "unable to communicate with printer.  this baffles me because it will still connect to the printer wirelessly and scan!

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 4 of 52 (21,416 Views)

Re: Officejet Pro 8600 Plus - won't print wirelessly

Hi AggieCE,

 

Install the printer on a different computer, and let me know if you have the same issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Top Student
Posts: 4
Member Since: ‎06-18-2012
Message 5 of 52 (21,367 Views)

Re: Officejet Pro 8600 Plus - won't print wirelessly

I have the same problem. I have 3 laptops (1 Mac and 2 Windows) that are connecting to it wirelessly. Only the Mac works. The Windows laptop don't at all. I am unable to scan or print wirelesly. I have already uninstalled and reinstalled the latest software from HP for this printer.

Top Student
Posts: 4
Member Since: ‎06-18-2012
Message 6 of 52 (21,366 Views)

Re: Officejet Pro 8600 Plus - won't print wirelessly

I have already tried the HP Scan & Print diagnostic. All tests pased, however I still cannot print wirelessly.

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 7 of 52 (21,364 Views)

Re: Officejet Pro 8600 Plus - won't print wirelessly

Hi manujaws2012,

 

What is the IP address assigned to the printer?

 

Can you hit the EWS - Embedded Web Server when you type the IP address into the address bar of IE?

 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Top Student
Posts: 4
Member Since: ‎06-18-2012
Message 8 of 52 (21,360 Views)

Re: Officejet Pro 8600 Plus - won't print wirelessly

IP Address is 10.0.0.2

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 9 of 52 (21,357 Views)

Re: Officejet Pro 8600 Plus - won't print wirelessly

Hi manujaws2012,

 

Can you hit the EWS - Embedded Web Server when you type the IP address into the address bar of IE?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 3
Member Since: ‎06-05-2012
Message 10 of 52 (21,288 Views)

Re: Officejet Pro 8600 Plus - won't print wirelessly

I can get into the EWS.  All appears to be okay.  The connectivity is good on my wife's computer.  Biggest difference that I can tell is that I have McAfee as my security program.  Could there be some settings in this program that are causing the issue?  What else should I look for in the EWS?  Thanks in advance for the response.  This is VERY frustrating.  Brand new printet that won't perform.

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