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chasinsf
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HP Recommended

Officejet Pro 8600 Premium automatic document feeder does not pick up paper

I have a new printer and am trying to use the automatic document feeder to scan a few documents. When I place the sheets in the feeder, I hear a 'ping' which indicated that paper was detected. However, when I hit the scan button, the printer scan mechanism 'scans' the first page, but in reality nothing was fed to the flatbed.

 

I have tried this with one page, and with 10. Same result.

 

I have taken a towel and cleaned the rollers and made sure there are no jams. I have also reset the printer.

 

The only solution right now is to manually place one page at a time on the flatbed.

 

PROBLEM SOLVED: The HP scan dialog has a setting for the type of scan: Flatbed Glass or Automatic Document Feeder. I had selected Flatbed Glass. When I changed the selection to the ADF, all worked just fine!

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