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05-05-2013 06:09 PM
one or more cartridges appear to be damaged K. Message appeared after replacing the exhausted original black setup cartridge. I replaced the replacement cartridge with a new cartridge to no avail. I cleaned the contacts and even replaced all the original setup cartridges, again to no avail. This is a wireless network printer and the PC uses a windows 7 home premium OS. This appears to a printer problem not connected to the PC or OS. This is the 2nd HP printer i have that has the same problem. Any suggestions except replacing the printer?
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05-06-2013 03:13 PM
Thank you for posting , you can get the printheads replaced instead of getting the entire printer replaced.
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05-07-2013 09:21 AM - last edited on 02-23-2017 06:08 PM by OscarFuentes
@ REBjr. - I understand that you are getting error message on the printer that is related to the print cartridges. Are you using genuine HP non refilled ink in the printer? I would start by doing a hard reset to the product in an attempt to restore the printer to a known working condition and try to clear the error message prior to replacing any parts. Here is a document that will provide the steps to the hard reset. Also, is there residue on the black cartridge? If so, I would look at this link here. It addresses getting an ink cartridge error message on the printer when trying to install a new black cartridge in the machine. I hope that this helps.
09-06-2014 12:18 AM
Do you still have these links? The ones in the "solution" reply no longer work or link to anywhere.
I'm having same problem, but with Officejet J6480. And keep trying brand new black cartridges (right cartridge).
Thanks so much.
09-22-2014 02:12 AM
HI there. I just replaced the black ink and the printer is registering that ther toner needs replacing. The printer will not print but I cannot get it out of error mode. I notice the links you posted previously re this error are defunkt. The black ink is a compatible, chipped cartridge not a HP. It is not a refill. I also do not have the cartridge protection enabled. I'd be grateful for any help.
09-22-2014 12:37 PM
Saw your posting. I am post just before yours.
Those links haven't come through.
My printer uses Cartridges. Sounds like yours is for Toner. But it shouldn't matter.
And I did go buy a small HP black cartridge just to see and was still getting Error message. Oddly, the color cartridge that has been okay all along is NOT HP and seems to work fine before getting message for Black/Right side one. So for next Black cartridge, I will buy that 3rd party brand (OfficeDepot) that I've always used.
So, for the fix----
I just did a whole reset of the printer with the computer. And this is NOT the Reset that is described earlier in this topic discussion.
I deleted the whole printer software from computer, go to-- CONTROL PANEL- to Programs - select my HP Printer from list and Remove it.
Then I started all over by using the drivers from the HP website for my model printer, and installed them. And I also installed any UPdates that were there.
In fact, I found I could now use the printer over the Network and not by cable which I had to do before. That was nice to find out.
I cannot recall if the first bootup after install cleared the "Error" message. It may have. But if it didn't, I may have rebooted the computer again, and/or turn off and on the Printer.
Either way, it all cleared up. Good now.
Wish you good luck too!