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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-16-2011 09:51 PM

HP Recommended

Officejet Pro 8600 setup menu stuck on Animation playing ink cartridge installation, won't go on to next step.  Try power off, unplug power cable, restart machine, same animation playback and stuck afterward.

 

How to do a master reset ?  or do I have to return the unit?

3 REPLIES 3

‎11-19-2011 06:45 PM

HP Recommended

have the same issue i choose wireless network and it hangs there i have to use the task manager to stop it

‎04-24-2013 08:31 AM

HP Recommended
I have the same problem exactly, as the OP.

‎05-01-2013 08:31 AM

HP Recommended

It seems the printer is not getting enough power into the printer. You may need to change wall outlets. 

 

Make sure it is plugged into a wall and not a surge protector. You can contact HP Support (1800-474-6836). 

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