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09-14-2016 12:04 PM
Ready to run the downgrade.
Ready to sign on to the class action suit
Ready to insulate my printer from the internet.
Can't trust HP... sad.
So glad there are folks around who know ways to fix these illegal acts!
09-14-2016 01:11 PM
I have the same problem. I switched to original setup cartridges and now the color is faint and untrue.
I just spent 95 minutes (yes one hour 35 minutes) in a chat with support with no resolution. The support chat rep , Armond, spent long periods - 10-15 minutes- between questions trying to stall I think so I would leave the chat. He said he would send me new cartridges. Then he asked twice for serial numbers and model numbers. When I challenged him on this he failed to respond altogether. This was after 95 minutes of me hanging in there.
HP support is evasive and unresponsive.
I will not buy another HP product again.
09-14-2016 01:30 PM
I managed to downgrade the firmware and the cartridges are now working without issue. I also contacted the company from which I bought the cartridges and they told me that carts with the new chips will be available at the end of the month. They also provided me with a shipping label to return the carts that are giving the problem for a full refund.
09-14-2016 02:00 PM
I hit a wall here. Before I left for class and before the new link to the downgrade was put up, I tried to do a reset of my printer. well the stupid thing keeps poping up saying the magenta cartrige is damaged and never let me finish the reset. So I have no access to the printer now. It is not on the network and even plugged in, I can't seem to apply the fix. Any idea?
09-14-2016 03:53 PM
Looks like we need to install previous firmware and block HP from updates. I am currently set up for not updates according to my settings but it looks like HP updated anyways. Anyone know how to get old firmware for a Mac?
09-14-2016 03:56 PM
Hello all, I've had the exact same problem with my officejet pro 8620. I'm using non-OEM cartridges, and having been using them fine for a couple of months, got a message yesterday telling me the yellow, cyan and magenta all appeared to be damaged
I've checked out the firmware downgrade, but can anyone tell me if this would apply to the 8620? Or would I need to find that elsewhere?
Suffice to say I won't be buying another HP printer..
09-14-2016 07:44 PM
I am having the same problems as everyone else with my HP8610. I replaced the cartridges for the first time on my printer tonight and received the dreaded "one or more cartridges appear to be damaged" message. The printer is a little over a year old and from what I am reading, the problem is with HP and not the "damaged" cartridges. I followed all troubleshooting tips on the HP Support site and nothing worked. I refuse to go out and purchase 4 new cartridges when there is no guarantee that they will work. I can't take them back if they don't work, so why would I want to do that?
Everyone is saying the same thing here and there does not seem to be a definitive solution to the issue. Firmware? Really? Why can't HP post a link to a file that will fix this? Why should we go wading through many independent sites that profess to have a solution? That is a good way to pick up a nasty bug. Why would I take a chance on that?
Come on Hewlett Packard . . . do something to save your reputation PLEASE! Post a link and/or realistic solution to the problem . Please.
If not . . . I will be replacing this printer with one from another manufacturer. My first HP printer lasted for 23 years. Yes, you read right. Twenty-three years of excellent printing before it finally wore out. I replaced it with this one. I am so disappointed.
09-14-2016 09:59 PM - last edited on 09-15-2016 07:25 AM by kevin-t
To the poster above -- simply follow the instructions to block firmware updates and then downgrade the firmware... using the instructions provided on this site:
I did already today and it worked... I agree with you - and am disapointed HP has pulled this kind of stunt but if you want your current cartridges to work properly again just follow those instructions.
disable updates by navigating to the "Web Services Summary --> Settings --> Autoupdate off" on the printer itself.
Also uninstall "HP Update" from your windows PC.. and then follow the instructions at that link to downgrade the firmware. To obtain the IP address of the printer go into network settings on the printer and somewhere it should tell you the IP address.