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Officejet Pro 8610 not printing MS Excel 2010

HP Recommended
Officejet Pro 8610
Microsoft Windows 10 (64-bit)

Windows 10 - 64 bit


It was working great when out of the  blue it stopped printing from Excel 2010 and Adobe Acrobat Pro 9


It prints from Publisher and Word and Notepad and Text fiiles, and past Adobe Acrobat PDF files.  I tried saving Excel spreadsheet under many different tags such as  XLS, PDF, CSV none of it will print.


I saved it and Opened it with Open version and it prints fine but that is a lot of trouble so I am here asking you guys for help.


I checked for a Paper Jam because last time after I did numerous hours of troubleshooting the Printer Window showed to get rid of the paper (there wasn't any jam that I could find and I opened all the drawers and lifted the lid and checked the back) I tried everything I could find and think of and nothing worked. It just out of the blue started printing again so I didn't give it another thought.


Yesterday it worked fine. I printed all day from Excel no problems. Well I get to work this morning and went to print a spreadsheet and it goes to queue, and prints in the other zone, Twilight Zone, because nothing is happening from the printer sitting on my desk though the printer queue goes through its motions.


It is plugged up USB and Wireless. It is online and active. As I stated above, I can print from every program but Excel 2010.


Help Please Help 

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HP Recommended

Hello there,


Thank you for highlighting this issue in HP Forum.


It seems the issue your experiencing is also intermittent. A couple of recommendation I have in mind,please try out and hope it helps to resolve the issue.


Recommendation 1. Please try to delete job files and restart

Whenever a print job is sent to the printer a file is created in Windows. Sometimes these files become corrupt and cause problems. To properly reset your printing environment, delete these print job files manually and restart both the computer and the printer.
  1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
  2. Save your work. After using these steps, your current print jobs are lost and will need to be printed again.
  3. Open Windows Services using one of the following methods:
    • Search Windows for services, and click Services in the list of results.
    • On your keyboard, press Windows key ( ) + R, type services.msc in the window that opens, and then click OK.
  4. Scroll through the list of services and find the name Print Spooler.
  5. Right-click Print Spooler and select Stop.
    Figure : Stop selection for Print Spooler Service
     Service window the Print Spooler service selected from the Name list and the Stop selection called out.
  6. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
  7. Delete all files inside the PRINTERS folder.
  8. Shut down your computer from Windows.
  9. Make sure you printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.
  10. Turn on the printer using the power button on the printer.
  11. Turn on the computer and wait for Windows to open.
  12. Try printing again and note what happens.
    • If the printer prints, you are done.


    Recommendation 2: Use HP Print and Scan doctor

    Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
    Read and respond to the screens in HP Print and Scan doctor to automatically find and fix any printer problem. After you have finished using HP Print and Scan Doctor, try to print.
    Recommendation 3: Reinstall the print driver.
    Kind regards,
Although I am a HP employee, I'm speaking for myself and not on behalf of HP.
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