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Officejet Pro 8625 ADF says jammed right out of box

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Officejet Pro 8625

Just opened our second Officejet Pro 8625, and it is no bueno, right out of the box.  Turned it on, and it goes through the setup process, asks us to insert the cartridges, and then (while doing the printhead alignment) says the ADF is jammed, to remove the original and try again.

 

Well, there's nothing in the ADF.  I've opened the cover and dug around.  I've lifted the lid and there's nothing there.  In fact, I even manually fed and advanced a sheet of paper through the ADF with no trouble (spinning the exposed gear that seats next to the rear of the flatbed).  

 

Pulled the plug while turned on to make it go through setup again -- ADF still thinks it's jammed.  

 

Especially frustrating since this is the second brand new printer in two days that has been DOA (first one the scanner-stop sensor failed and the scan head slammed into the left side of the printer when turned on.  At least the firmware recognized it and told us we wouldn't be able to scan or fax. 😄

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Welcome to the HP Forums! 
 
I noticed that your HP Officejet Pro 8625 ADF is giving you a paper jam message, out of the box. I am happy to look into this issue for you! 
 
Please try the steps within this guide, An ADF Paper Jam Error Displays, if this does not help, the printer will need to be serviced/or replaced. Please contact HP phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
 
If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!
 
Hope this helps! 🙂
RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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