• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Officejet Pro K8600
Microsoft Windows 10 (64-bit)

Hi there, I have a OJ Pro K8600 large format printer. I've had it for a long time and the other day it stopped printing indicating the black/yellow printhead was bad. I replaced it , as per the instructions, it printed one test page, then the printhead light started flashing again, and now it won't print anything. in the web services app, it tells me the printhead needs attention. 

 

It printed the one page fine, I did everything as I was supposed to. Can anyone help?

1 REPLY 1
HP Recommended

@TechLisa1

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP Officejet Pro K8600 Printer. I read that the printhead indicated that the black/yellow printhead was bad and therefore you replaced it. The printer then printed a test page and then the printhead light started to blink. Now the printer does not print anything. I appreciate the steps you have performed and have certainly done a good job.

 

To provide an accurate resolution, I need a few more details: 

  • Are you using original HP cartridges or refilled cartridges?

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

If the issue still persists then please perform the steps as described in detail from this link based on the light's blinking pattern. 

 

I hope this information helps. Please feel free to let me know how it goes. All the best! 🙂

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.