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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-04-2017 07:12 AM

HP Recommended
Product: HP Officejet Pro K5400
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to reinstall an officejet pro k5400 onto the computer. I have purchased a new computer HP V201 Windows10 home. It's giving me error operating system on this computer is not supported.

3 REPLIES 3

‎02-04-2017 07:31 AM

HP Recommended

Hi,

Thanks for using the HP Forums.  The printer driver is available In-OS.

 

Win 10 In-OS drivers

 

Follow these steps

 

  1. Right-click on the Start button (Windows icon)  select "Control Panel"
  1. Under "Control Panel", select "View devices and printers" 
  1. Select "Add a printer"

 

  1. If it finds your printer (assume you have your printer plug in via USB on your computer), follow the steps to install the In-OS drivers.  Else, select "The printer that I want isn't listed" > Next

 

  1. In the next screen, select "Add a local printer or network printer with manual settings"  > Next

 

  1. Select "Use an existing port:" > Next

 

  1. Click on "Windows Update". Note that the "Windows Update" may take up to 10 minutes depending on how fast your broadband speed is". Select the HP Officejet Pro K540 series.

Add a printer 5a Officejet Pro K5400 series.jpg

 

  1.  Click "Next" and follow the remaining steps to install your printer driver.

 

 Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎04-26-2017 04:34 AM

HP Recommended

hi i've had some problems with my k5400 as well and when i do this it works but when i try to print something it doesn't actually print anything and the document just sits there forever in the queue is there anything i can do about it?

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‎04-26-2017 08:02 AM

HP Recommended

HI

 

Do ensure that you have the latest Win 10 updates.

 

Can you try this self help?

 

 

http://support.hp.com/us-en/document/c02205477

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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