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Officejet pro 8600 N911a - yellow not printing correctly

HP Recommended

I've tried replacing all the cartridges as well as doing an alingment and cleaning cycle mutlple times. Cleaning sometimes worked for a little while but now nothing does. 

I'm attaching a picture that shows the output of a print quality report

 

If anyone has any suggestions on how to fix this, please let me know.

 

IMAG0906.jpg

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Hi,

Sorry baout this issue, but please do follow the steps in the document below and let us know if it helps -

 

http://support.hp.com/us-en/document/c02866222

 

At your help an employee of HP.

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I have a feeling it's the print head that's the problem, since i've already replaced all the cartridges and gone through both a cleaning cycle and alignment with no improvement. Is there no way to clean the print head? Can i soak the print heads in water or alcohol to remove any excess ink?

 

Buying a new print head doesn't seem very practical to me considering it's half the price of a new printer.

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Hi,

In case the printer is in warranty you can call HP @ 1-800-474-6836, they will replace it for you but I won't suggest to dip it in alcohol or water this might make things worse.

 

 

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Isn't there any sort of solution i can use to just remove any ink from the printhead? I'm guessing at this point that the print head is just partially blocked. There must be some way to remove any excess or dried ink that's clogging the print head, no? I'm just not familar with the chemical properties of printer ink so I'm not sure what to use to remove it.

 

If the print head is bad anyhow and we'd have to pay to replace it, it's worth a shot at trying to clean it. 

 

If it's under warranty then I wont bother and just let HP replace it. Do you know if there's a way to check if it's under warranty ?

 

thanks

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Hi,

You can try using a lint free cloth to clean the printerhead. Also here is the link to check the warranty on the printer-

 

http://h10025.www1.hp.com/ewfrf/wc/weInput?lc=en&dlc=&cc=us

 

At your help an employee of HP.

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thanks - looks like it's out of warranty. I tried cleaning the printhead with some paper towels with no effect. i found a place online that sells a printhead cleaning kit for $20, i might give that a try. I also saw somewhere someone suggesting letting the bottom part of the printhead sit in some hot water to try and dissolve the blockage. Probably give one of those a shot. Thanks
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