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ibolya_p Honor Student
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Oxc18a0001

It was around 6 months ago when I first experienced an Ink System Failure.  HP did not help me with solving this problem, instead thying to sell me a new printer. I a found a solution through a third party and the printer was perfoming as new till yesterday till  the Ink System Failure Oxc18a0001  reared it's ugly head again. It seems like my first ISF number was different as I tried to fix the problem with the method I used the first time without any success. Couple of days ago I invested close to $200 AUD on 2 sets of 6 original HP ink cartridges.You can buy a brand new printer, even a HP one for half the price! The Ink System Failure appeared in the middle of printing some important papers. I am hoping that somebody will be able to help me to fix this problem.  All those ink cartridges should not go to waste. Although I love the HP quality of the printed material  if I have to buy a new printer I would buy a different brand as it appears  that the Ink System Failure turn up without any warning and is a common issue facing the HP printer users. Please Help!!!  

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jacjarmir Honor Student
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Oxc18a0001

I am having the same issues with my printer so any suggestions would be much appreciated as I have also tried everything.

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Regents Professor
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Oxc18a0001

Hi, what printer model do you have?

Thanks

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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jacjarmir Honor Student
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Oxc18a0001

I have an HP Photosmart 7460

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Regents Professor
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Oxc18a0001

Hi,

Try doing a reset on the printer, as per steps outlined in the document below

Ink System error code

 

Does this solve the issue?

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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elliottlong Honor Student
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Oxc18a0001

 

Sorry to tell you but you are screwed.

 

HP, if you haven't already learned, will just tell you to throw the printer away, by using nicer language such as "Service the Unit", or "replace the printer". I am working on my third PhotoSmart, in a couple of months the Ink System will dry up and this brand new printer will be headed for the landfill. You have to think of PhotoSmarts as extremely expensive disposable printers. This is a hiddeous problem and HP is doing nothing about it. I am switching over to Kinkos, much cheaper.

 

PS - What was the technique you used that last for a little while? I have tried everything with only small success.

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rintylola Student
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Oxc18a0001

I have an HP Photosmart D7160 and am getting the error message:

 

Oxc18a0001 Ink system has failed unable to print.

 

The problem is that you do not get any information from HP, they are asking for the serial no and product no which are both on the bottom of my printer and this keeps coming back as a mistake. You have to give them this to qualify for the guarantee.

As this is not being accepted, I'm getting nowhere. I have also just purchased a set of 6 original inks for £50.00. What a waste.

 

Can anyone help please.

 

Alan

{Personal Information Removed}

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Intern
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Oxc18a0001

Error seen on printers HP: HP Photosmart 7280, C5180, C6280,  HP photosmart 8250...


Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button.
5. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
6. Press and release the “OK” button.
7. Display should say “Hardware failure status: Clear. Press OK to clear”.
8. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
9. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.

Solution 2:


  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.

Solution 3 ( conversation with a HP tech):

james cowan: hp error code 0xc18a0001
Earnest: I will assist you in this regard
james cowan: great
Earnest: I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?
james cowan: correct
Earnest: Thank you for confirmation
Earnest: May I have the model number of All-In-One you are using?
james cowan: c6250
Earnest: Thank you for information.
Earnest: James, please let me know the room temperature in which printer is replaced
james cowan: 67 degrees f
Earnest: Okay
Earnest: Please perform the below steps on the front panel of the printer to resolve the issue
james cowan: ok
Earnest: Press and hold the "left arrow" key.
Press the "Setup" key and release both keys, Display should say "Enter Special Key Combo"
Press and release the "OK" button.
Earnest: Please ignore the above steps, James
james cowan: ok yes nothing seemed to do anything
Earnest: Please perform the below steps on the front panel of the printer
Earnest: Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal"
Earnest: Display should say “Support” and display the FW rev (something like R0616R)
james cowan: COxxFN0723BR
Earnest: Okay
Earnest: 2. Press and release the right arrow button until the display says “System Configuration Menu
james cowan: ok
Earnest: 3. Press and release the "OK" button.
james cowan: ok and it says hardware failure status
Earnest: Display should say "Hardware failure status: Clear. Press OK to clear".
Earnest: Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
Earnest: Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
james cowan: ok
Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Earnest: Let me know once you are done with the above steps
james cowan: ok its unplugged
Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
Earnest: Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
james cowan: ok
Earnest: Let me know the message displaying on the front panel of the printer
james cowan: printer preparation occuring - do not interrupt
Earnest: Okay
james cowan: ok its done
Earnest: Let us print a self test page from the printer now
james cowan: ok deal
Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.
james cowan: ok printing
Earnest: Okay, please check whether all the colors pritned perfectly on the test page
james cowan: perfect
Earnest: Great..Cheers!!!
james cowan: thank you very much
Earnest: James, now you can continue using the printer
Earnest: I appreciate your efforts and patience in trying to resolve the issue.

Solution 4:
  • Press and Hold the “Print Photos” &”Red Eye Removal” buttons. Release both buttons. Display should say”Enter Special Key Combo”
  • Press and release in sequence”Red Eye Removal”,”Print Photos”,”Red Eye Removal”. Display should say “Support” and display the FW rev: COxxFN0723BR (or something like that)
  • Press and release the right arrow button until the display says “System Configuration Menu"
    Press and release the “OK” button.
  • Display should say “Hardware failure status: Clear. Press OK to clear”.
    Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
  • Press and release the “CANCEL”(Annuler) button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
  • Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  • Wait 60 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  • Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
  • the printer will get ready as if it were starting perfectly for a first time, it will say something like: printer preparation occuring - do not interrupt
     
  • print a test page:
1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.
 
 Haseeb
 
 
tecnical support for hp printing
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Intern
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Message 9 of 13
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Oxc18a0001

Error HP oxc18a0001
 
Error seen on printers HP: HP Photosmart 7280, C5180, C6280,  HP photosmart 8250...


Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button.
5. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
6. Press and release the “OK” button.
7. Display should say “Hardware failure status: Clear. Press OK to clear”.
8. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
9. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.

Solution 2:


  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.

Solution 3 ( conversation with a HP tech):

james cowan: hp error code 0xc18a0001
Earnest: I will assist you in this regard
james cowan: great
Earnest: I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?
james cowan: correct
Earnest: Thank you for confirmation
Earnest: May I have the model number of All-In-One you are using?
james cowan: c6250
Earnest: Thank you for information.
Earnest: James, please let me know the room temperature in which printer is replaced
james cowan: 67 degrees f
Earnest: Okay
Earnest: Please perform the below steps on the front panel of the printer to resolve the issue
james cowan: ok
Earnest: Press and hold the "left arrow" key.
Press the "Setup" key and release both keys, Display should say "Enter Special Key Combo"
Press and release the "OK" button.
Earnest: Please ignore the above steps, James
james cowan: ok yes nothing seemed to do anything
Earnest: Please perform the below steps on the front panel of the printer
Earnest: Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal"
Earnest: Display should say “Support” and display the FW rev (something like R0616R)
james cowan: COxxFN0723BR
Earnest: Okay
Earnest: 2. Press and release the right arrow button until the display says “System Configuration Menu
james cowan: ok
Earnest: 3. Press and release the "OK" button.
james cowan: ok and it says hardware failure status
Earnest: Display should say "Hardware failure status: Clear. Press OK to clear".
Earnest: Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
Earnest: Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
james cowan: ok
Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Earnest: Let me know once you are done with the above steps
james cowan: ok its unplugged
Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
Earnest: Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
james cowan: ok
Earnest: Let me know the message displaying on the front panel of the printer
james cowan: printer preparation occuring - do not interrupt
Earnest: Okay
james cowan: ok its done
Earnest: Let us print a self test page from the printer now
james cowan: ok deal
Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.
james cowan: ok printing
Earnest: Okay, please check whether all the colors pritned perfectly on the test page
james cowan: perfect
Earnest: Great..Cheers!!!
james cowan: thank you very much
Earnest: James, now you can continue using the printer
Earnest: I appreciate your efforts and patience in trying to resolve the issue.

Solution 4:
  • Press and Hold the “Print Photos” &”Red Eye Removal” buttons. Release both buttons. Display should say”Enter Special Key Combo”
  • Press and release in sequence”Red Eye Removal”,”Print Photos”,”Red Eye Removal”. Display should say “Support” and display the FW rev: COxxFN0723BR (or something like that)
  • Press and release the right arrow button until the display says “System Configuration Menu"
    Press and release the “OK” button.
  • Display should say “Hardware failure status: Clear. Press OK to clear”.
    Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
  • Press and release the “CANCEL”(Annuler) button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
  • Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  • Wait 60 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  • Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
  • the printer will get ready as if it were starting perfectly for a first time, it will say something like: printer preparation occuring - do not interrupt
     
  • print a test page:
1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.
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rhammy2 Honor Student
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Oxc18a0001

Hi,

HP Photosmart 3210 All-IN0One 

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