Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
i have hp P1102 laserjet printer which i connected to my system and it displayed P1015, so i cannot instal with the original software any more
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I understand the computer is reading the p1102 as a p1015 and you can't install the software.
Try and print a hardware self test to see what it shows for the printer's name.
I would update the printer's firmware. Just put in your operating system and click next. You can download the newest drivers here also. Try installing the printer again. (p1102)
Please provide the following information so I can assist you better.
What is the full name and product number of your printer. (p1102, p1102w)
What does the test page show for the name of the printer?
When you connect the printer to the computer is that when you get the p1015 message? What is the full message?
What operating system are you using?
Here is a document to check your operating system for Windows.
i have this problem to
but this solution dos not work.
and update the printer's firmware dos not work
what you think
when not install how to update it?
please help me
i can program chip
The way above still has not succeeded, there may be other alternatives, hopefully that helps given ease in all affairs
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