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Posts: 1
Member Since: ‎10-09-2009
Message 1 of 2 (2,770 Views)

P2015 paper jam light always on

The paper jam light is always on and it will not print.  There is no paper jam.  Could there be something corrupted with the firmware?
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Honor Student
Posts: 2
Member Since: ‎10-11-2009
Message 2 of 2 (2,737 Views)

Re: P2015 paper jam light always on

[ Edited ]

The unit doesnot have a paper jam at all. This issue is very common the P2000 series of printers and it happens because the firmware on the formatter board is corrupted . The firmware dimm can be ordered from hp parts and installed or the whole formatter has to be replaced. <text deleted>



Message Edited by WendyM on 10-11-2009 08:23 PM
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