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DarrellUK
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PAPER CREASES AND BLANK INK SMUDGES ON PAPER

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Microsoft Windows 10 (64-bit)

Hi, 

 

This is a new printer and there are two problems that I need to be fixed please. 

 

1. the paper gets 2 bad crease lines 6cm and 7cm from the end of paper (as it ejects it). 

2. there is a black smudge of ink across the crease lines when it prints.  

 

Both issues are ruining the prints.

 

1. Yes, we have cleaned the print heads (to level 3). 

2. Yes, we have tried different types, sizes and weights of paper. 

3. Yes, we have tried different ink cartridges. 

 

Is this a fault with my new printer?

 

Thx, Darrell

 

 

 

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A4Apollo
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Message 2 of 2
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HP Recommended

Hi! @DarrellUK, Welcome to HP forums.

 

I understand you get black ink smudges when your print from your printer.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Does the issue persist when you make a copy from your printer?

 

Does it happen when printing from one particular application?

 

Please try the steps recommended below.

 

Use an automated tool to align the printhead

From the Home screen on the printer control panel, touch the Right Arrow (), and then touch Setup ().
Touch Tools, and then touch Align Printhead.
Wait while the printer aligns the printhead and then prints an alignment page.
Print another Print Quality Diagnostic Page to see if the issue is resolved.

 

Refer this article to further troubleshoot print quality issues.

 

 

 

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

A4Apollo
I am an HP Employee

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