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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-17-2017 01:29 PM

HP Recommended
Product: Officejet 3831

Error message on printer / scanner 'make sure scanning to a computer is turned on'

1 REPLY 1

‎05-17-2017 07:50 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you power off the printer and power on again and try scanning?

 

Does it work?

 

Else, please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

 

Thanks,

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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