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Student
Posts: 1
Member Since: ‎12-27-2015
Message 1 of 2 (3,028 Views)

PCL XL error warning: Multimedias

Product Name: HP Color Laserjet CP2025DN
Operating System: Microsoft Windows 10 (64-bit)

Recently upgraded to Windows 10.  Printing from most programs works well.  However printing from Outlook 2010 to the CP2025DN (HP printer) prints the document but each time there is an additional page with this message: "PCL XL error Warning: IllegalMediaSource."

 

I have read and tried a number of solutions - updated drivers, modified the driver LPR - so far nothing has fixed it.  Hope someone can help.  Thanks

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Distinguished Professor
Posts: 3,454
Member Since: ‎05-09-2011
Message 2 of 2 (3,018 Views)

Re: PCL XL error warning: Multimedias

If the printer is attached by USB cable I would first disconnect the printer.

If it's connected by network it doesn't matter if you leave it attached.

I would then delete the existing driver.

Then download and install the PCL 5 version of the HP driver, you can also use the HP Universal printer driver.

I suspect you started off with the Microsoft driver and your updates are merely massaging the Microsoft driver and that driver is pointing to a tray that doesn't really exist.

If my post resolves your issue please click the accepted as solution button under it.

To thank a Tech for a post click the thumbs up button under the post.

You can even click both buttons. . .

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
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