In the meantime, Please download and run the Print and Scan Doctor, to ensure that the correct print driver is installed.
What were the results when you ran the Print and Scan Doctor (did it print or scan, any error messages)?
If the problem persists, please contact Adobe.
Adobe Systems/Customer service
Customer service: 1 (800) 833-6687
Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.
I hope this information is helpful. Please respond to this post with the results. Good Luck!
Drakster I work on behalf of HP
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