Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Tutor
Posts: 10
Member Since: ‎10-31-2012
Message 1 of 3 (465 Views)

PHOTOSMART 310 SAYING BLACK CARTRIDGE MISSING OR DAMAGED

Photosmart C310 printer saying black cartridge missing or damaged.  It was working earlier tonight.  Took cartridge out & cleaned everything & reinstalled saying the same thing.  Also turned printer off & then back on and unplugged & replugged.  Always getting same printer screen response. Cartridge is about a week old.  my email address is sdwanner@comcast.net

0 Kudos
Professor
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 3 (435 Views)

Re: PHOTOSMART 310 SAYING BLACK CARTRIDGE MISSING OR DAMAGED

[ Edited ]

Try the troubleshooting in this 'Use SETUP Cartridges' Error Message Displays on the Printer Control Panel document. Just ignore the setup cartridge reference since that is not your printer issue, but the troubleshooting steps are relevant.

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Tutor
Posts: 10
Member Since: ‎10-31-2012
Message 3 of 3 (429 Views)

Re: PHOTOSMART 310 SAYING BLACK CARTRIDGE MISSING OR DAMAGED

I ended up getting a new black cartridge and so far working.  The ink supply did not indicate that black cartridge was low or empty.  Hopefully this will not happen again, but after seeing other messages it appears to be a common problem even though using genuine HP ink cartridges.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation