PHOTOSMART 7520 STOPPED FEEDING PAPER

[PJC]

Printer keeps giving "out of paper" message and there is plenty of paper in the tray.  Tried "doctor" and went through all of the step including cleaning rollers.  No help.  Looking into the paper area I see a plastic piece on the right come down when the print command is given.  The rollers on this piece do not move and no paper is advanced. 

[Rainbow7000]

Hi there!
Welcome to the HP Forums, I hope you're well @PJC,

I saw your post about the "Out of Paper" issue you are facing with your Photosmart 7520 and wanted to reply with the troubleshooting steps for this issue. Check out the link below, and if the steps do not fix the problem, contact HP to discuss replacing the printer.

• An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper

If you have any troubles, let me know and I will do my best to help.

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up"

to say thanks for my help.

Have a wonderful day:D

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're

located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the

bottom of the 'HP Support- Contact' page to fill out the form provided with

your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone

number.' A case number and phone number will now populate for you.

[PJC]

Thanks for your suggestions.  When I contacted the link all Josh could do was tell me that I had to purchase a new printer.  Guess I was out of luck.  The printer wasn't that old and didn't get that much wear.  So I'm not thrilled with the product.

[dekabuka]

I have a 6520 with the same problem.  I've tried everything.  This @@@@@@ thing has always had a problem with photo tray 'feeding', but today I found that it is useless when it comes to index cards.  I've given up.  Pen and pencils, the real solution!