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Terri
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PHOTOSMART C7280 STOPPED RESPONDING

MY PRINTER STOPPED RESPONDING AFTER PRINTING 2 PAGES. THE DISPLAY STILL READ (NOW PRINTING) I TRIED TO CANCEL BUT NO RESPONSE, TRIED TO TURN OFF WITH POWER BUTTON STILL NO RESPONSE.  I AM RUNNING WINDOWS VISTA, PRINTER CONNECTION IS WIRELESS AND PLUGGED INTO A SURGE PROTECTOR. THE ONLY WAY I CAN GET IT BACK IS TO UNPLUG FROM WALL.  ANY ONE HAVE IDEAS????
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Brent
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PHOTOSMART C7280 STOPPED RESPONDING

Not very often but on occasion, a power or surge power supply is not supplying enough voltage to the printer.

 

Disconnect the C7280 from your network/usb connection.

Plug the power adapter directly to a wall outlet.

Use the printer standalone and see if it can do a copy or two.

If yes, try reconnecting to computer/network and try again. If the problem continues, contact tech support.

Terri
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ok, I am giving this a try, is working fine for now.  :generic: Not real comfortable with having it plugged into the wall direct. Maybe my surge protector is not the best one to have, can you recommend one that can hold at least 6 devices???  Thank You
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frprinterwiz
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PHOTOSMART C7280 STOPPED RESPONDING

If you are plugging 5 other devices in with your printer on a surge protector/power bar, no wonder your printer locked up.  The printer has an internal fuse that helps to prevent damage from sudden surges and drops in power supply (sort of like a very limited surge protector).  Plugging the printer straight into the wall is the recommended method to power the printer.
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Terri
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PHOTOSMART C7280 STOPPED RESPONDING

I wasn't aware it had an internal fuse for protection. Thank You
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pradeep
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PHOTOSMART C7280 STOPPED RESPONDING

Hi Terri, since your issue is resolved I suggest you to make this thread as solved so that others can benefit from your post.
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Terri
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I will make solved when I am sure it is.  There was a week between the 2 times it stopped responding. So far so good, I have my fingers crossed that it continues to work.  Thanks much.
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bobbq
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PHOTOSMART C7280 STOPPED RESPONDING

Did this suggestion finally solve your problem after these past 14 months?  I'm having the same problem with loch-ups on our C7280.  I don't understand how by-passing the surge protector would solve the problem.  If the surge protector was designed to handle 8 components, it should have no problem providing sufficient power for all 8 components.  Plus, why would the printer successfully wake up from sleep mode and successfully print at times?

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