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PRINTER COMPATABILTIY

HP Recommended
HP Officejet 6500 Wireless
Microsoft Windows 10 (64-bit)

Our office just changed to Windows 10.  I have an HP Officejet 6500 Wirelsss. We are not using the wireless,  it is attached via USB port. 

 

 I am not able to get faxes or scan any documents. It can be printed to but I only use it for scanning and faxing. 

 

Our IT person has attempted to help but has so far not been able to get the proper configuration. 

Can anyone help me with a fix for this situation?

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HP Recommended

Hi @JTWIN60,

 

Welcome to the HP Forums! 

 

I understand that you cannot scan, or receive faxes with your HP Officejet 6500 wireless printer, on Windows 10. And, I am happy to help you with these issues! 

 

To confirm the printer's hardware is functional, are you able to make a copy with the printer's scanner glass? Copying a Two-Sided Original.

 

For the scanning issue, please try the steps within this guide, USB Scanner Connection is Lost (Windows)

 

Regarding the faxing, what type of phone service do you have, analog, or digital? Analog Phone System vs. Digital Phone System.

 

For now, please try the steps in this guide, Cannot Send or Receive Faxes, and let me know what happens! 

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.​​​​​​

 

Thank you for posting, and have a nice day! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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