cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
ohmyprinter
New member
3 0 0 0
Message 1 of 2
155
Flag Post

PRINTER WILL NOT SCAN AND PRINT IN BLACK AND WHITE

HP Recommended

Name: HP Desktop F4280

Operating system : Windows 7 64 bit

Install new cartridges

1 REPLY 1
HardBeatZ
Level 9
3,551 3,394 279 526
Message 2 of 2
Flag Post
HP Recommended

Hello ohmyprinter,

 

I'm slightly confused as to if you are having two issues or one

 

Two issues

Printer will not scan

Printer will not print in black and white

 

-or-

 

One issue

Printer will not scan in black and white,

(but presumably does in color?)

 

Either way let's start with running a simple HP tool. The HP Print Scan Doctor

 

The HP Print Scan Doctor can be found by going to http://www.hp.com/go/tools The doctor is used to solve various problems that can occur that cause the printer to not print, scan or have overall connectivity issues. This is the first go to tool when attempting to resolve any issue that falls into those three buckets as it will either help resolve the issue or point us in the right direction as to what is causing the problem.


After running the tool post back the results.

--------------------------------------------------------------------------------------------------------
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.
Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation