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R4YMOND
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PRINTING ISSUE

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HP ENVY 4507
Microsoft Windows XP

Hi, I have a printer that belonged to my Grandaughter. Sha had an account with HP for instant ink. Today my printer ran out of ink and the cartridge (s) needed ghanging. When I opened the package she had given me it only had a colour cartridge in there, would both cartridges run out at the same time, and would thwey need changing at the same time????

 

I have changed the colour cartridge but the printer is still refusing to print. I read somewhere that if she had an account for cartridges the printer would not let me print if there was aproblem with the account, if so would it not give me a message????

 

Regards

 

Ray

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E-roq
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Hi @R4YMOND

 

Welcome to the HP Support Forum. I hope you find your time here useful. 

 

I sent you a private message. If you're not sure about how to check your inbox, this post has instructions

 

Best regards, 

E-roq
I work on behalf of HP

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