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PHRED96
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Solved!

Paper Jam Issue

HP Recommended
J3680
Microsoft Windows Vista (64-bit)

I had a paper jam (not the first) and I removed the paper from the front of the printer. There was no sign of damage to the paper and it is stock I've used before. Now I have a paper jam warning with no visible paper in the machine. Is there a way to reset the sensor ?

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Rainbow7000
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HP Recommended

Hello there! Welcome to the HP Community @PHRED96,

 

 

I came across your post about the paper jam issues you are having with your Officejet J3680, and wanted to reach out. I would first recommend trying each step in the guide I posted for you below. If you have attempted all of the steps, please check your private messages for my absolute last suggestion you can try at your own risk. If my suggestions do not help resolve the issue, you will need a new unit altogether. I will leave HP's contact info below if you wish to contact them for your replacement options.

 

I hope this information helps!:)

 

A 'Paper Jam' or 'Original Jam' Message Displays for HP Officejet J3600 All-in-One Printer Series



Click the thumbs up below to show appreciation for my help!
Click the "Accept as Solution" if I have guided you to a solution!


Contact HP:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear

a i n b o w 7000

I work on behalf of HP



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