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gregalexander
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Message 1 of 2
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Paper Size mismatch 7520 on 8.5x11

HP Recommended
Hp 7520
macOS 10.12 Sierra

I am attempting to print checks from QuickBooks and I am getting a paper size mismatch error.  The checks are 8.1x11.  If I attempt ot print the checks to my plain paper instead of loading the check stock, they will print.  The only difference in the two papers is the check stock is slightly heavier.  This is a new problem as they have always previoulsy printed fine.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @gregalexander

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues printing cheques and getting a paper mismatch error.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

·         When was the last time the printer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2rej97k

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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