Note on archived topics.
03-18-2009 01:02 PM
When the printer takes paper from the tray, it crumples it up and gets jammed in the printer. I have tried two dozen times to just print the cartridge alignment page. It worked three times, but each time I got an error that the alignment didn't work. I just bought this thing yesterday and I am incredibly frustrated.
1. Cleaned the rollers with a slightly damp cloth towel and allowed them to dry for one hour.
2. Made sure the paper is laying flat and is not pushed too far into the printer.
3. Adjusted the arm in the paper tray so that it's snug against the paper but not squeezing or smashing it in any way.
4. Unplugged and rebooted the printer (four times)
5. Made sure the tray wasn't too full (there are about 50 sheets in it now).
I am using plain paper, HP brand. The error that comes up is "Out of paper," as opposed to "paper jam," which would be accurate. The only other function I have tried is the scanning, and it works fine. The top feeder works fine. Every single time (with three exceptions - the failed cartridge alignments) the printer takes the paper, it seems like one roller is maybe not moving as fast or as forcefully as the others. The paper gets crumpled. I pull the paper out, take the duplexer off to remove all the shreds of paper that didn't come out before, replace the duplexer, and try again. It fails. Please tell me how to fix this.
05-29-2009 10:41 AM
11-05-2009 03:49 PM
My Brother just had the same problem today and he called me. What we found after checking and comparing his printer with mine (same one J6480) that there is a box attached to the back of the printer. The two squeeze type butotns open the door so you can see the paper rollers. All looked good in there.
Then we discovered that the two white buttons on the side of the box let you take the box out, so we did and when we reinserted the box there was a definite click heard and we tried to print and all was well. Suggest you make sure that the box on the backo the printer is securely in place. Good Luck hope this helps you out. Chip
12-18-2015 01:58 PM
It is really sad that if you post a Paper Feeder error the response you get from HP is clean the paper jam.
when the fact is, there are faulty parts in this printer J6480.
I found an issue that is giving others a "Paper Jam" error message but there is NO paper jam, meaning its a false message because the problme is a part that has broken, but instead of HP designing the printer to reconize when this part has broken or failed it just gives you a generic "Paper Jam" error message and it forces you to either take it to HP for service, by another HP printer or find another printer and swap out the parts... in most cases people just dont purchase HP printers again.
If HP would just support their own product and give a recall for the part or a recall for the entire printer, they would keep customers and win new customers.
This was my post: