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marek_step
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Paper jam But the ink cartridges are not moving anymore

HP Recommended
HP Officejet 6500 Wireless Mod
macOS 10.12 Sierra

Hello all!

 

I am using my Printer really very rarely. From now on my last print was 4 months ago. 

 

Now I wanted to print out something; but there is an error message: Paper Jam. But there is nothing stuck. Opening the printer I realized the the carriage of the ink cartridges is not moving into the middle. 

 

Any hints? 

 

The Scanner still works fine.

 

 

Best greetings from Munich

 

 

marek

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Jeet_singh
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Hi @marek_step,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are having paper jam issue on your HP 6500 printer. Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Have you made any changes on the printer before the issue started?

Have you tried to check for any obstructions inside the printer?

Have you tried to clean the cartridge contacts as well as the rollers?

Have you tried to move the carriage manually?

 

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Please follow the step1, step2 & step 3 from the support document for - A 'Paper Jam' Message Displays for HP Officejet 6500 (E709), J6400, and J6424 All-in-One Printer Ser... 

 

Please perform the steps suggested and get back to us with the results for further assistance. 

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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