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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-25-2017 01:03 PM

HP Recommended
Product: HP 6500 E709N
Operating System: Mac OS X 10.10 Yosemite

I did all the clean-ups of the rollers and the reset, but I noticed that the rollers that push the paper don't work any more. What to do?

3 REPLIES 3

‎05-26-2017 11:17 AM

HP Recommended

@Didilein

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP Officejet 6500 Wireless All-in-One Printer - E709n and it does not pick the paper. I read that you have cleaned the paper rollers and reset the printer and the issue still persists. 

 

I assume the paper is not being fed from the main paper tray. Is the printer able to pick the paper from the ADF (Automated Document Feeder)?

 

The evidence indicates that the paper rollers have gone bad. I suggest you to reach out to our HP phone support to explore the hardware service options for your printer.

 

I hope this information helps. Please don't hesitate to let me know if you have any questions. Cheers! 🙂

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‎05-26-2017 05:41 PM

HP Recommended
Thanks for your answers. It's correct the ADF works well, but not the pickup by the paper rollers. Actually, you can watch it that they don't roll thereby not pushing the paper sheet forward. It's not easy to get to them to investigate. I read that HP wouldn't serve this printermodel anymore. Cheers, Didilein
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‎05-27-2017 09:18 AM

HP Recommended

@Didilein

 

You're welcome. 

 

 

If you're interested then you may contact our HP phone support to explore the printer upgrade options. 

 

Good luck and take care! 🙂

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