Paperjam message

[Ramesh23]

HP 1350 printer. There was paperjam, but after clearing it, I can COPY a document on the printer without a problem.  But On clicking "print" a document on desktop, message "there is paperjam in printer"  appears and does not print!  How to resove?

[The_Fossette]

Hi @Ramesh23

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to print and getting a paper jam error.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2rljGSm

Let me know how it goes and you have a great day!

Take care.

Cheers!