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VENZ
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Part of the page is printing completely black.

HP Recommended
hp officejet pro 8625
Microsoft Windows 10 (32-bit)

when attempting to print a few pages from my laptop, one page came out normal but there on, most of the page comes just black. Ran all the maintenance service checks and diagnostics, which look ok but when I go back to printing, the problem repeats.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@VENZ

Thank you for joining HP Forums.}

I'll be glad to help you 🙂

 

As I understand a part of the page is printing completely black,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Have you received any errors during or after the diagnostic/service checks?

Are you using genuine HP Cartridges?

 

While you answer those queries, here's a few things you can try:

 

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

 

Solution two: Allow automatic servicing to complete

Many print quality problems with black ink, such as poor black text or issues that occur with a newly installed black cartridge, clear up with the printer's automatic servicing routine. There is nothing you need to do. The print quality should start improving in a few hours.

 

Solution three: Check the paper

Follow these guidelines to make sure that the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.

 

Solution five: Check the estimated ink levels, and then replace any depleted cartridges

In general, low ink levels should not impact print quality. Your printer stops and displays a message when ink levels get too low. However, the printer might still perform a limited amount of printing in 'backup mode' at low ink levels. In backup mode, blacks might not be as dark, or printouts might be in grayscale (shades of gray with no color). Replace any low cartridges if backup mode printing is unacceptable.

 

CLICK HERE FOR MORE STEPS AND DETAILS.

 

Keep me posted,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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