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joshiewoshie
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Message 1 of 2
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Photo Printing Issue

HP Recommended
HP ENVY 4520
Mac OS X 10.11 El Capitan

Hi there,

 

I just purchased this printer because I heard some good reviews on how it is great for printing photos in a4 size.

 

I tried it out on the first print and it went well as such below:

IMG_20170522_222143.jpg

 

However, i tried printing a couple more times and the images turned out like this:

 

IMG_20170522_222156.jpg

 

IMG_20170522_222207.jpg

 

To be honest, it looks like the printer just smeared ink all over the image and it's terrible.

 

I tried cleaning the catridge via the software and everything, yet it still does this.

 

It would be great to get help on how to solve this issue.

 

Thanks,

Josh Wong

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A4Apollo
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Message 2 of 2
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HP Recommended

Hi! @joshiewoshie, Welcome to HP forums.

 

I understand you have print quality issues with your printer.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Does the issue persist when you make a copy from your printer?

 

Please try the steps recommended below.

 

Check the print settings for your print job when using a Mac computer.
Open a document, click File, and then click Print.
The Print window opens.
Select the Paper Type/Quality or Media & Quality menu.
Depending on your print job, you might consider modifying the following settings:
Paper type: If one of the options matches your paper type exactly, select that option.
Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality.
To save your settings for future print jobs, select Save in the Presets menu and then name the new preset.
After checking the print settings, try to print again. 

 

 

Refer this article to further troubleshoot print quality issues.

 

 

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

A4Apollo
I am an HP Employee

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