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andrewa123
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Message 21 of 26
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Hi, I am having the exact same issue with my HP ENVY 7645. It says "The phototray is blocked. Please adjust and try again" - I have tried all the troubleshooting with no success. please send help!

 

thanks

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Betty0610
HP Support Agent
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Message 22 of 26
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@andrewa123

 

Welcome to the HP Support Community.

 

Since you've tried all the steps, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Lex46
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Message 23 of 26
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I'm having the same issue with my 7640 envoy please send me the same info on how to do a hard reset 

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Lex46
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Message 24 of 26
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Can you send me the same information I have the envy 7640 printer as well and have the message blocked tray coming up

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dennis110
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Message 25 of 26
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I have the envy 7855 and have the same problem.  Is this a continuing problem with the envy series? The first envy I had was a piece of garbage and I had hoped you had changed it.  Evidently, I gave HP too much credit.  The photosmart series was a lot better. The whole printer industry seems to be headed down a dead end path with all the proprietary dirty tricks. if you would sell your ink for a reasonable price there would be no need for the compatible ink. Your greed killed my officejet pro 8710 with compatible ink. i bought this envy because I have a big stock of hp papers.  Epson does not print well on them. Now with you pushing hardware that is trash, you might start thinking about a new course. And if I was an employee, I would be looking for a different job.

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Lauren451
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Message 26 of 26
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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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