Photos being cut off when printing

[niteowls23]

please Please please can someone help us. Me and my mum have just upgraded our computers to windows 10 and now our photos are being cut off when we print. None of us had this problem before we moved to windows 10. Both of us are using HP printers but there are different, yet we both have the same problem.

Please can any one help us.

[Dragon-Fur]

@niteowls23

Printer(s) - Not Provided

Operating System - Windows 10

I suggest you download, install, and use HP Photo Creations 

The software is intuitive (smart) and easy to use.  Select the kind of print you want and the program helps by adjusting the necessary settings.

There are videos on the website to help you with your printing projects.

The HP Photo Creations video tours are located at Getting Started with Photo Creations.

Within the program, view the videos on the Getting Started page.

There is a dedicated support staff who can help you with questions and to help when you have trouble getting the results you expect.  (Office hours are Monday-Friday, 9-6 Eastern, except major holidays.)

» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts
» Browse the FAQ at RocketLifeSupport.com

More...

Dragon Document - Help, Suggestions, and Examples:

Print - Programs_and_Methods

Sections – various, including:

• Preparation and Reference
• HP Photo Creations for Windows and Mac
• Printing with Paint
• Printing Photos with Windows Photo Viewer for Windows
• Considering Aspect Ratio

Click the Thumbs Up to say Thanks!

Answered? Click this post Accept as Solution to help others find it.

[niteowls23]

I am using the HP photo creations and that is still cutting the photo when it prints. I have also tried using the window viewer and printing from there, but have the same problem. It does not print what I see on the screen, the photo comes out with bits missing that have been cut off.

the printer is brand new.....,HP Envy 5546

my mum is having the exact same problem and she is using a HP photosmart

[RocketLife]

Hi Niteowl.

One thing that often helps is installing the full-feature printer drivers. Drivers are the behind-the-scenes software that handles communication between your computer and printer. On one of our printers, installing the full-feature drivers enabled borderless printing, whereas previously there was a white border on the page.

Here's a link to 5546 drivers and troubleshooting information:

http://support.hp.com/emea_middle_east-en/product/HP-ENVY-5540-All-in-One-Printer-series/5447939/mod...

If you're printing wirelessly, another thing to check is if printing improves if you connect your PC to your printer with a USB cable. 

Hope this helps,

RocketLife 

[Dragon-Fur]

@RocketLife

Thanks!

Excellent point -- After upgrade / migration to a new Operating System, previously installed printer software must be uninstalled > Restart the computer and log in > Download and install a fresh copy of the Full Feature Software > After the software is installed, one more Restart to finish the installation procedure

@niteowls23

If the printer software was on the computer during the migration to Windows 10, you need to give it a fresh start:  Previously installed software, including that for the printer, does not survive the migration to a different Operating System.

Link to your printer Driver Page:

HP ENVY 5546 All-in-One Printer

HP ENVY 5540 series Full Feature Software and Drivers

General Procedure:

 Operating System recently migrated to Windows 10 OR to re-install the printer software

• If using a USB cable to connect the printer and computer, disconnect the cable
• Create a Restore Point
• Reinstall / Update your PDF Reader (Adobe Reader DC / Foxit Reader)
• Windows 10? This works best when Updates are current - check if you are unsure
• Update your HP Drivers (or other vendor computer) - printer software likes updated Drivers
• Verify / Switch-on Network Discovery and Print Sharing
• Open Printer Website Driver Support Page >
• Download a fresh copy of the Full Feature software >
• Remove existing Printer Software by preferred method:
  1. Control Panel > icon view > Programs and Features > Right-Click on program > Uninstall
  2. Settings > Apps > Apps and Features > Left-Click on Application > Select Uninstall >
• Shut down the computer > boot, and log in >
• Install Full Feature Software (find in your Downloads folder > Double-Click on the file) >
• Restart the computer and log in to finish the installation

Dragon Document - Help, suggestions, video links, and examples:

Install Full Feature Software - Printer

If you continue to see issues, consider installing the Firmware for the printer.  

HP ENVY 5540 All-in-One Printer series Firmware Update

Brand new printer comes with phone support -- details might differ by region 

User Guide, Chapter 8, Page 90 > HP Support

USA / Canada

HP Contact Information – Sales, Technical Support, other Contacts 

USA / Canada

Fill in form (explain issue / provide information) to receive Case Number and Contact Information

Contact HP – USA - Assistance

HP Contact Information - Including UK

HP Tech support/ Customer Service – Some English-Speaking Countries

HP World-Wide Support

Help to find Product Number:

Identify my Notebook Model

Warranty Check

Warranty Check – Single or Multiple Devices

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[niteowls23]

Thank you for the suggests, me and my mum have both re installed our printers and we are both still having the same problem. It has made no difference at all.

[Dragon-Fur]

@niteowls23

Post a couple of screen shot images (Use Snip > save as .jpg file > upload and add to your post

How to insert an image into a post

Include information on the program, the settings, and the size of print and paper for the print job.

IMPORTANT:

To preserve your privacy, select a photo for your test that you do not mind having made public.  

In other words, do NOT include pictures of your children (or parents or friends), do NOT post pictures of a private nature, nor anything else you don't want on the Internet.  

Google remembers EVERYTHING.  This is a public forum; posted text and images are also public.

Remember:  

An image that is too large, for example, a screenshot that includes your entire Desktop, will shrink down to the point where we cannot read it - the details will be lost.

An image that is too small results in the same problem:  we cannot read / see the details.

Images from "new" members must be vetted by the Moderators -- it can take a while before we (Experts) can view the image in the forum.  Be patient.

If the image does not convey settings, setup steps, or other details, type out the information.

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.