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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-27-2017 05:23 PM

HP Recommended
Product: officejet Pro L7780
Operating System: Microsoft Windows 7 (64-bit)

I hope someone can help me figure this one out.  I had a problem with my yellow ink cartridge not working, even tho it was obviously full.  I bought a brand new one.  All my ink levels are fine now, but the photo I printed out only would pring in black & pink.  I did a test page, all the colors were there.  I could see the yellow.  Now my test page shows no yellow.

 

Does this mean my printhead for the yellow is bad?  If so, should I pull it out?  I have an L7760 that I could use to swap it out.  I'm just afraid this may cause other problems.  The older yellow ink cartridge that is full wouldn't work on that printer either.  I have tried cleaning the printheads using the control panel a few times as well.  I only get black & shades pink.

 

Please help!

 

thank you,

 

Jackie

 

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