cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
1 0 0 0
Message 1 of 2
893
Flag Post
HP Recommended

Photosmart 3210 All-In-One Scanner Failure

I have a Photosmart 3210 All-In-One. I'm running XP but I don't think what I'm seeing is a software, driver or connectivity issue. I've tried all the troubleshooting tips, hints and tricks here and I'm growing in the suspicion that there's a physical problem with the printer itself that's interfering.

 

How should I proceed?

0 Kudos
1 REPLY 1
Highlighted
New member
2 2 0 0
Message 2 of 2
837
Flag Post
HP Recommended

Photosmart 3210 All-In-One Scanner Failure

I have the same printer  and I have been fighting with this error for a long time.  I still don't know how to fix it.  I'm using Windows 7  and it just happened to me today when trying to make a copy using the printer buttons.   I have learned in the past that if I need to make a copy and I get this error,   I will have to go to the HP Solution center  and click on "Scan Document" (to pdf) and it will scan the document  and save it to pdf -- even when it says "scanner failure" on the computer screen.  Then I can print the pdf document successfully.

 

 Where is HP Total Care on this? I don't know.

 

I have also tried the recommended solutions and they do not work.

0 Kudos
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation