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StuRuss Honor Student
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Photosmart 5510 losing connection

Help

 

I have tried everything but I have had my Photosmart 5510 for 2 troublefree years and now all of sudden its stopped printing, I turn it off and on and sometimes its prints. I unplug it and have deleted and re- set up te printer but nothing works

I have tried every suggstion on the forum

 

I am trying run a business and just wasting hours on this

 

 

If I cant it sorted I will dump HP and never use them again

Thanks

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Photosmart 5510 losing connection

Have you verified it is actually losing connection from the front panel?  Check the front panel to see if is connected to your SSID.  Let us know.

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StuRuss Honor Student
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Hi

Yes its says its connected, but says there is no printer connected in the control panle of my PC, when i turned off my PC and then turned it on again , its started printing for two items and he stopped again

Stu

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Photosmart 5510 losing connection

Hummm... still not a lot of data to go on.  Try setting a static IP in the printer outside the DHCP range of the router.  Make sure you are using a fixed wireless channel like 1,6 or 11 never auto.  Use 20 Mhz only or 145Mbps depending on the router. 

 

Now go back and download and install the newest full featured software and drivers here.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=5063582

 

 

Now try.

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StuRuss Honor Student
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I have no idea what your talking about that is just a load of letters , I am not computer literate

I tried downloading the link, all that did was says type in IP adrress which I did , the printer thad full strenght but nothing

 

I have decided to smash te printer up as its a piece of junk and NEVER buy HP again

 

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Photosmart 5510 losing connection

Printer does not maintain wireless connection.  

 

http://support.hp.com/us-en/document/c02817031

 

Step 6 to set Static IP

 

You will have to access the router internal web interface to make the other changes.  You will need to download and read the manual for the router. 

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StuRuss Honor Student
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Your still talking complete nosense to me

Now I have a set up page stuck in the middle of my screen that wont close down
I GIVE UP

I am trying to run a business and cant, wasting so much time , money on paper etc

 

I am going to buy another printer as I have now found this impossible to work with, you have been no help at all and now I have since found out this is a common problem and no one has ever got it resolved

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Photosmart 5510 losing connection

Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.

If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html



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OrnahP
HP Support Forums Moderator


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