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Allandane
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Photosmart 6510 prints graphics but no text

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Photosmart 6510, SN [edited by Moderator], Firmware Version ESP1CN1244AR, Service ID 22093, IK Number 964, Software Version 028.000.1315.000, Printer Driver Version 09.84.00.1173, OS Windows 7 X64 on 2 computers, Windows 8 X64 on third computer.

 

Ok, now for the problem. I tried to print a PDF doc.The graphic at the top of the doc printed on the light side, but the text didn't print at all. I noticed the ink levels were low, so bought new carts. Installed the carts, ran printhead cleaner, result looked good. tried to print same doc, with same results. Ran printhead alignment. Only cyan printed and error appeared on printer "Alignment Failed You may continue but Cartridges are not calibrated for best print quality. Touch OK to continue" Then I tried to scan and print a picture. the reproduction was excellent, crisp with no descernible color change.

tried printing a couple of jpegs from each computer, all good. Now it gets weirder. Ran the Scan Doctor and fix printing.

printed the page, colors are good, anignment box looks good, but text is missing at top of page. I've tried printing doc, txt, pdf files from all 3 computers with no difference. if the pdf has graphics, they print but not the text. But xls docs will print. I tried printing the ststus and quality reports fom the printer front panel, all I got was colored outlined boxes and filled colored boxes, no text. Reinstalled software on all computers, no luck.

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Sunshyn2005
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Hi Allandane,

 

From what you have described, it sounds to me like the black ink is not working. Any black you may see on the pages that are printing is likely a composite black made up of the 3 colors. I can help you with this.

 

Please use the solutions offered in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.

 

I hope this helps.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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george-p
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Hi @Allandane ,

 

Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as the Serial Number in your Post. From our Rules of Participation:

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Thank you
George

I work for HP
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Sunshyn2005
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Hi Allandane,

 

From what you have described, it sounds to me like the black ink is not working. Any black you may see on the pages that are printing is likely a composite black made up of the 3 colors. I can help you with this.

 

Please use the solutions offered in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.

 

I hope this helps.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

View solution in original post

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