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MarkWNY
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Photosmart 6520 Won't Print Black Cartridge

HP Recommended
Photosmart 6520
Microsoft Windows XP

Printer stopped printing black with 25% ink remaining in cartridge.  Tried cleaning print head but no black still on quality report.  Bought new HP cartridge and still no black.  Please help.

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greenturtle
Level 15
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Message 2 of 6
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Hi,

 

Thanks for using the forum.

 

Can you try this support document here :

 

http://support.hp.com/us-en/product/hp-photosmart-6520-e-all-in-one-printer-series/5169038/document/...

 

 

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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MarkWNY
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I already tried all of the things recommended there. However, I have one more piece of info that may be helpful. If I print a form for labels that is 5x7 and uses the photo tray, then it prints using the black ink cartridge. I can tell because my color cartridges are near empty due to all of the print head cleaning I've tried.
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MarkWNY
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Message 4 of 6
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I already tried all of the things recommended there. However, I have one more piece of info that may be helpful. If I print a form for labels that is 5x7 and uses the photo tray, then it prints using the black ink cartridge. I can tell because my color cartridges are near empty due to all of the print head cleaning I've tried.
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MarkWNY
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Message 5 of 6
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I suspect that the print head has two black jets, one for photo's and one for documents. It seems that the document jet is non-functional, but the photo jet is fine. I've switched to a new printer as I needed to print documents. Thanks for the help.

Mark
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greenturtle
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Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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