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VillagesBob
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Photosmart 6520 won't print

HP Recommended
Photosmart 6520
Microsoft Windows 7 (64-bit)

Recently installed new Comast modem.  Everything seems to be hooked up, printer has the right connection, blue light is steady, bu it won't print.  Alys worked fine with old modem Help?

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Dvortex
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HP Recommended

Hello, @VillagesBob – Hope you are well 🙂

 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I understand that you are having issues after changing your router. Appreciate your efforts in connecting the printer to the network. Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

 

If the issue persists, try the steps below and check:

 

  • Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
  • Restart your computer.
  • Now click on http://ftp.hp.com/pub/softlib/software12/COL43742/mp-108722-3/PS6520_1315-1.exe to download and install the printer drivers.
  • In the connection type window, select “Wireless” and continue with the on-screen instructions.
  • Restart the PC / router once done and try printing.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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