Photosmart 7510 - Black Ink Cartridge not printing

[bankercop]

Taking the printhead out, removing the cartridges, cleaning with a Q-Tip and paper towel has me up and going again.  Thanks for posting!

[MtWanahukaliki]

Hi all

A few months ago the printer stopped printing black and I tried cleaning the mesh with a damp tissue and it solved the problem.

Now I had the same problem, I cleaned the mesh 3 times I went to tools>clean cartridges like 6 times, and nothing would work. This time I moved the lever next to the cartridges and removed the printer head. It was full of blobs of dry ink, I cleaned it with a damp tissue, trying to get into the small turns and corners. I left it for a few minutes to dry, then aligned the cartridges and voila, I have a working printer.

Thanks everyone for the tips.

[ridonkulous]

Beautiful!  This totally worked.  You really have to be patient and let it dry out before installing the print head back in.  What a mess the printhead was.  Thanks so much!!!!

[kanmo54]

I have tried all the suggestions and nothing has worked. It should not be this difficult to use a printer. You almost have to be a computer tech to change the cartridges and get it to print. This printer is beyond frustrating. The XL black cartridge does not click in easily like the others. I give up and will be buying another printer. I am done with HP.

[bankercop]

I've only had one problem with my 7510 and that occurred when I last changed my black cartridge. No problem in getting it to fit properly; it just wouldn't print. Another blogger had suggested removing the print head and cleaning with a damp paper towel. The print head removed easily and by using the paper towel AND a Q-TIP, I was able to clean it well. The whole process took less than 10 minutes. It's worked perfectly since.

[RnRMusicMan]

Hi kanmo54,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

[RaySu]

I had the same problem with not printing black, and used the cleaning methods described.  I still could not get it to work.

I finally shut it off. Several days later, I turned it back on and tried to copy something and it worked.  So I left it on and tried to copy something the following day, and it would not work. 

I have been shutting it off all the time now and only turn it on for copying things. it has been working every time. 

This is not ideal as I can't print from the computer unless I turn it on, which is not convenient. I do not know why this works this way.  Perhaps the ink is drying if I leave it on.

[RnRMusicMan]

Hi RaySu,

Welcome to the HP Forums!

I would also make sure that you are using genuine HP ink cartridges, and that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. See this article, Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.

If that does not solve your problem, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

Best of luck!

[RaySu]

I had changed the black ink cartridge (which was not empty) and still had the problem.  I have been using HP ink cartridges exclusively. I remove the print head and cleaned and dried it before reinstalling.

 Also, the prnter used to be plugged in to a surge protector, but has not for several months. It still works, but only if I shut it off when I am done copying.

[billyk2373]

Yes! A lifesaver indeed! Followed the instructions, but it took four 'clean cartridge' attempts before it worked. I nearly gave up after the third! Thanks a lot.