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masonj47
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Photosmart 7515 just quit printing line type...put in a new 564XL retried and it still won't print

HP Recommended
Photosmart 7515
Microsoft Windows 10 (64-bit)

Display gauge says there is ink in the black line cartridge but still won't print

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@masonj47

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the Photosmart 7515 just quit printing line type and it doesn't work though you've replaced the black ink cartridge,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you ensured the ink cartridges are genuine HP branded?

Did you ensure none of the ink levels are at low?

 

While you respond to that, here's a few things you can do:

 

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

 

Step 2: Check estimated ink levels

Check estimated ink levels to see if any ink cartridges are critically low or empty. Ink must be available in each ink cartridge to run printhead-servicing tasks and prevent nozzles from clogging with ink.

 

Step 3: Replace any low or empty ink cartridges

Replace low or empty ink cartridges.

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Let me know how that works out, keep me in the loop and Good luck! 😉

Riddle_Decipher
I am an HP Employee

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