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HP Recommended
Photosmart 8250
Microsoft Windows 10 (64-bit)

Many thanks to DavidSMP for sorting the 5640 probs. Thats now printing colour/monochrome OK.This was a new purchase as  I had to replace my 8250 pdq to keep working. What was wrong with the 8250 =  printing error ' 0xc18a0001' the device passes boot up /head cleaning but will not print/test print ,error message continues  ' Ink system failed turn OFF/ON'.  Cartridges replaced, ON/OFF no help,print carriage traverses OK but unusual noise from sprocket drive. I would like to keep the 8250 as it accepts photo camera cards and I Have ink stocks. Regards Brian  

3 REPLIES 3
HP Recommended

Hi @print-probs123,

 

Thank you for showing your interest in the HP Forums,

I'd like to help 🙂

 

As I understand  you are getting a '0x' error message on your HP Photosmart printer. Don't worry we'll work together to find a solution for you,

 

Let's start by performing a hard reset on the printer.

 

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Please follow the steps suggested in the support document: Click here

 

If the steps suggested does not fix the issue, this could mean that there is an issue with the printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

 

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards, 

Jeet_Singh
I am an HP Employee

HP Recommended

Thanks for the help but as I needed to keep printing I purchased another HP printer, hate to loose the 8250 with loads of ink and accepting photo cards but I dont have room for two (2) printers so its off recycling.

Sorry for delay in reply but Christmas got in the way.

regards

Brian Swift

HP Recommended

Jeet, thanks for the help but I purchased another HP printer so as to keep working, I figured that one hour of HP engineer time = new printer in the UK $90 I just lost my ink stock and photo card facility so shall have to use stand alone photo card device. sorry for delay in answer but Christmas came upon me unexpected ha ha .

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