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cwkaiser
Level 2
19 14 1 1
Message 11 of 20
22,612
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Photosmart C4280 says "USB not connected" when I try to scan, but I can print...?

AFter downloading and running the software from the link, I still get the "USB cable not connected" message when I press the scan button. . Maybe I left out a step in the downoading/installing process. .Could you walk me through what I should do, step by step? Thanks

cw

tcnicholshp
New member
1 1 0 0
Message 12 of 20
21,907
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HP Recommended

Photosmart C4280 says "USB not connected" when I try to scan, but I can print...?

Same problem here on a Mac Book running OS 7.5.  No problem printing but scanner reads USB not connected.  HP site says no new drivers necessary and that Apple software takes care of it.  NOT.

 

Used to run this printer/scanner on a PC but its worthless on this Mac unless one of you fine people can steer me in the right direction.  

 

PS  I have no HP Uninstaller on this computer.

 

HELP

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shookari
New member
1 1 0 0
Message 13 of 20
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Photosmart C4280 says "USB not connected" when I try to scan, but I can print...?

my photosmart C4280 is not connected to my computer what shall I do
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take
New member
1 1 0 0
Message 14 of 20
21,582
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Photosmart C4280 says "USB not connected" when I try to scan, but I can print...?


@lobsterofjustic wrote:

Clearly the USB is connected if I can print, but the printer says "USB not connected" when I try to scan.  I am using a macbook with OS X 10.5.8

 

I have used this scanner with this computer successfully in the past.


where is the usb port on the printer?

 

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SeanCarp
New member
1 1 0 1
Message 15 of 20
20,924
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Photosmart C4280 says "USB not connected" when I try to scan, but I can print...?

I found the solution for OS 10.8.3

 

1. open System Preferences

2. click Print & Scan

3. choose the HP Photosmart C4280 printer

4. Click "Scan" in the right pane at the top

5. Click "Open Scanner"  (this will open a control panel for using the scanner on the printer device

6. Choose the destination for the scanned in the drop down

7. Click "Scan" in the scanner control panel

 

The printer should fire up and run the scanner.

Mussa
New member
4 4 0 0
Message 16 of 20
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Photosmart C4280 says "USB not connected" when I try to scan, but I can print...?

I don't have Print &Scan in System Preferences, only Print & Fax.

Don't see any Scan option at all.

What should I do?

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Mussa
New member
4 4 0 0
Message 17 of 20
19,137
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Photosmart C4280 says "USB not connected" when I try to scan, but I can print...?

OK, on another computer, running 10.6.8, I have Print& Scan, but there's no "right pane" after I choose the C4280.

What shall I do?

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SilentSamurai
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Message 18 of 20
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Photosmart C4280 says "USB not connected" when I try to scan, but I can print...?

Hi Jonathan,

 

My name is Jonathan, too. I just wanted to let you know, I registered on this site specifically so I could thank you and give you kudos for this advice. Worked like a charm! 😄

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Whatever84
New member
1 1 0 0
Message 19 of 20
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Photosmart C4280 says "USB not connected" when I try to scan, but I can print...?

Hi, I followed all your instructions and the scanner DID work but now.....the scanned documents are nowhere to be found on my **bleep** computer!! (That is to say they are not in the location I TRIED to save them in.) 

 

Please help. I'm going crazy here 😞

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lindyhop
New member
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Message 20 of 20
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Photosmart C4280 says "USB not connected" when I try to scan, but I can print...?

my scanner  keeps  saying usb  port not  connected..

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