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Honor Student
Posts: 3
Member Since: ‎09-21-2011
Message 1 of 5 (1,155 Views)

Photosmart D7360,

 greenish reddish printing, diagnostic page yellow color is like orange ??? no error comments

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Grad Student
Posts: 234
Member Since: ‎12-11-2009
Message 2 of 5 (1,152 Views)

Re: Photosmart D7360,

[ Edited ]

Try this document and check if this resolves the issue.

 

http://support.hp.com/us-en/document/c00692788

Although I am an HP employee, I am speaking for myself and not for HP.

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Honor Student
Posts: 3
Member Since: ‎09-21-2011
Message 3 of 5 (1,147 Views)

Re: Photosmart D7360,

Thanks, but all my ink cartridges are OK.

 

I went to: Programs, HP, Photosmart 7360, but I do not have HP Solutions, any suggestions.

Intern
Posts: 14
Member Since: ‎09-19-2011
Message 4 of 5 (1,141 Views)

Re: Photosmart D7360,

[ Edited ]

Hello,

just to verify: is this the unit that you have?  HP Photosmart D7360 Printer

If so, there are "helps" on this page.

 

Is this a brand new unit (probably not...but I had to ask)?  Or has it worked for awhile before these symptoms appeared?

 

If it had been working...I suggest the following:

1. Are you sure some of your cartridges are not out of ink?

2. Ensure all the cartridges are firmly held in place by the latching mechanism.

3. Use the "utilities" menu to get to "clean printhead" and try to clean the printhead.

 

These steps can be found here:  

Todd_sd

 

I am an HP employee and work with AiO products
Honor Student
Posts: 3
Member Since: ‎09-21-2011
Message 5 of 5 (1,137 Views)

Re: Photosmart D7360,

Thanks Todd, Old unit which has been working great, just replaced yellow & Lt Cyan cartridges, tried to calibrate colors & clean printheads at the printer menu panel but keep printing with incorrect colors & lines.

 

I can not have access to HP Solution Center, is there anyway I can downloaded?

 

Thanks, Ed

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