Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 2
Member Since: ‎02-08-2010
Message 1 of 2 (1,392 Views)

Photosmart Plus B209 touch screen problem

I bought Photosmart Plus B209 three weeks ago.

 

I have some problem for touchscreen and power button.

Once I turn on the printer, it was working for 3 hours. After 3 hours, even the light is on, the button and touch screen are not working. So, I disconnect power plug and then connect the plug; it is working for three hours, after the problem again.

 

I replace new one due to this problem. But new one also has same problem.

 

Any other good method?

0 Kudos
Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 2 (1,390 Views)

Re: Photosmart Plus B209 touch screen problem

Are you disconnecting the power plug from the wall or the back of the printer?

 

The correct way to reset it is to turn it off, unplug from the back of the printer, wait 30 seconds then plug it back in and turn it on.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation