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Top Student
Posts: 3
Member Since: ‎02-14-2012
Message 1 of 13 (5,587 Views)

Photosmart Premium C309a not printing black

The printer was working fine until I replaced the black ink cartridge (564XL). The first few pages had blank smear lines down the middle. The next time I went to print it would not print black and all other colors are dull. Went to solutions and did everything they ask to do  nothing works. If anyone has a solution I could use it. 

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Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 2 of 13 (5,578 Views)

Re: Photosmart Premium C309a not printing black

Hi

Is the vent area clear? If so, then I would suggest contacting HP phone support as you may be entitled to a replacement cartridge under warranty.

Please let me know how you get on

Thanks, Ciara

Figure 11: Close-up photo of a clean cartridge vent
Photo: Close-up photo of a clean  cartridge vent
Figure 12: Close-up photo of a vent clogged with adhesive
Photo: Close-up photo of a vent clogged with adhesive
I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Top Student
Posts: 3
Member Since: ‎02-14-2012
Message 3 of 13 (5,569 Views)

Re: Photosmart Premium C309a not printing black

Thanks for the info.

 

Checked the vent, i had another cartridge and tried that, sill not printing.

 

I have looked and can not find a number to call HP to talk with someone.

Top Student
Posts: 3
Member Since: ‎02-14-2012
Message 4 of 13 (5,567 Views)

Re: Photosmart Premium C309a not printing black

Update on problem

 

I went back and ran the install on the new drivers fro windows7. When it came to the test page it started working again, this is the second time I have had to to this. The first time it did this it would not print at all.

 

 

Honor Student
Posts: 3
Member Since: ‎03-29-2012
Message 5 of 13 (5,474 Views)

Re: Photosmart Premium C309a not printing black

The same thing happen to me. Errr...

Honor Student
Posts: 3
Member Since: ‎07-30-2012
Message 6 of 13 (5,271 Views)

Re: Photosmart Premium C309a not printing black

I have had this problem in the past and was able to recover by reloading the driver.  However, I just recently changed the black ink cartridge again and encountered the same problem.  Printer was working fine right before I changed cartridges.  I cleaned the carriage (as recommended in other threads) to no avail.  Also tried alternate new cartridge for black.

Everything is very clean and nothing is plugged so I know that is not the problem.  As I did previously, I deinstalled and then reinstalled the printer. This did not work.  I did it a second time and at the final stage of installation there is a question asking whether you want to print a test photo.  You have the option of skipping that step and printing a standard test page, which I did.  The test page printed beautifully in black text.  However, the printer still will not print a standard page of text, nor will a test page printed from the printer or the Solution Center print either.  I thought I must have been seeing things but I have now repeated this process with the same results.  Test page from install prints but no other black printing beyond that is achievable.

My conclusion is that this is a software bug.  Black ink displays as full on the ink level graphic indication, but for some reason black cartridge print command is failing.

Any thoughts?

Top Student
Posts: 3
Member Since: ‎07-30-2012
Message 7 of 13 (5,266 Views)

Re: Photosmart Premium C309a not printing black

My B109n-z similar problem - black ink displays as full on the ink level graphic indication, but for some reason does not print black. even though I tried a new cartridge.
Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 8 of 13 (5,256 Views)

Re: Photosmart Premium C309a not printing black

Hi rsedelmeir, weird that the Test Page prints fine but not a standard page. I'll ask around for suggestions from some folks here and get back to you...

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 9 of 13 (5,254 Views)

Re: Photosmart Premium C309a not printing black

Hi rsedelmeier, could you please scan in the test page and post it here?

Thanks

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Honor Student
Posts: 3
Member Since: ‎07-30-2012
Message 10 of 13 (5,251 Views)

Re: Photosmart Premium C309a not printing black

Test page attached. Note that I can repeat this process of printing this test page from the install process but cannot print a test page either from the printer front panel or from the solution center.  Also calibration fails of course without black ink.

 

test page0001.jpg

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